Privacy Policy

Privacy Policy

YOUR PERSONAL DATA AND HOW WE USE IT

We collect, use, and store your personal data to ensure we can provide various services to you and offer you a personal experience online and in our stores. This may occur on our Site or via other means. We will keep your personal data confidential at all times and only collect, use, and store it in accordance with this Privacy Policy.

COLLECTION OF YOUR PERSONAL DATA

We collect different levels of your personal data, both on our Site and at our physical stores:

  • You will be browsing our Site as a guest if you are not a registered user. We will not collect or use any personal data from you, but you may not be able to use all the services and features that we offer to registered users.

  • You will need to input certain of your personal data when registering with us on our Site (such as your name and contact details), in order to receive various features and services that we offer to our registered users, such as email updates, responses to your queries, and priority for our limited edition items.

  • You can only place an order with us as a registered user on our Site. In both cases, we will only collect information necessary to fulfill the relevant order (such as your name, contact details, and payment/credit card information).

  • You may wish to verify or update any of your personal data that we hold. You may do so by contacting our Customer Service team or amending your customer profile in your registered account.

USE OF YOUR PERSONAL DATA

We use the personal data you provide to us for the following purposes:

  • To provide our services to you. This includes responding to any of your inquiries, providing you with recommendations on products on our Site, maintaining your shopping cart on our Site, assessing your applications with us for any of our services, and fulfilling orders you may make with us (including the security checks of your payments and verification).

  • To provide you with marketing communications, as we may occasionally update you on our latest products and news via email, SMS, post, and telephone.

SMS AND EMAIL MARKETING

  • By providing your phone number and email address, you consent to receive SMS and email marketing communications from us. These communications may include promotional offers, updates on new products, and other relevant information.

  • We use Klaviyo to manage our email and SMS marketing campaigns. Klaviyo is a third-party service that assists us in creating, sending, and managing our marketing communications.

  • Your data will be shared with Klaviyo only to the extent necessary to perform these services. Klaviyo’s privacy policy can be found here.

  • We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

  • The website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.

  • You can opt out of these communications at any time by following the unsubscribe instructions provided in the messages or by contacting our Customer Service team.

DISCLOSURES OF YOUR INFORMATION

Your personal data will be kept confidential with us, except for the following parties to whom we may disclose your personal data:

  • Any financial institutions or credit card issuing companies, or collection agencies where necessary to establish and support the payment being made by you.

  • Any parties where such disclosure is mandated by statutory or contractual obligations or as required by law.

This Privacy Policy is not applicable to any websites maintained by third parties. Please read such third party’s privacy policy before providing your personal data to such third parties (whether via our Site or not). We are not responsible and liable for any use or breach of your personal data by such third parties.